Frequently asked questions

  • How do I perform warranty repair of equipment and devices of your production?

    Warranty repair of equipment and devices is made by the manufacturer.
    to Apply directly to the company at the following address: 394007, Voronezh, street Leningrad, 2.
    Please call +7(473)2394459 in advance or send an email to: dmpa@yandex.ru.

  • How often changed battery in meter "Algorithm"?

    Typical service life of lithium elements in cm-4.02 TM counters is at least 16 years.
    battery Replacement is required in three cases:
    1. When the display counter indicator "BAT";
    2. After repair of the counter;
    3. Before the next verification of the counter.
    Replacement of the lithium element is carried out in the organization authorized to make repair of counters.

  • What is the default password on the algorithm counter CM-4.02 TM?

    There are two access levels on the SM-4.02 TM counters: "Consumer" and "Host".
    For the "Consumer" access level, the default password is "000000".
    For host access level - "111111".
    After purchasing the counter, do not forget to change your passwords.

  • What is the default password for the registrars of emergency processes of MAST-3M.02?

    On the registrars, the MAST-3M.02 default password is "123456".
    Before installing the recorders on the object, do not forget to change the password.

  • What is the default password on PCT-2 temperature control devices?

    the Manufacturer produces PCT-2 temperature control devices with the password "000000".
    Before installing the device on the object, do not forget to change the password.

  • Can I change the software version of sm-4.02 TM counter by myself?

    Yes, you can. To do this, carefully read the operating instructions on the meter. Then with the help of the program "Configurator SM-4.02 TM" can be reprogrammed IN the meter to a newer version. The program "Configurator SM-4.02 TM", as well as new versions OF the counter software can be downloaded from this site. .
    Warning! With the help of the program "Configurator SM-4.02 TM" it is impossible to change the metrological significant part of the counter program.

  • Can I change the version of the emergency process recorder software MAST-3M.02 CM-4.02 TM by myself?

    Yes, you can. To do this, carefully read the operating instructions on the recorder. Then, using the program "Configurator MAST-3M.02" can reprogram the Registrar SOFTWARE to a newer version. The program "Configurator MAST-3M.02", as well as new versions of the Registrar software can be downloaded from this site. .
    Warning! With the help of the program "Configurator MAST-3M.02" it is impossible to change the metrological significant part of the program Registrar.

  • Can I track my order?

    Yes, you can! After placing your order you will receive an order confirmation via email. Each order starts production 24 hours after your order is placed. Within 72 hours of you placing your order, you will receive an expected delivery date. When the order ships, you will receive another email with the tracking number and a link to trace the order online with the carrier.

  • Can I return an item?

    Please visit our Returns & Exchanges page for more information.

  • How long will my order take to be delivered?

    Delivery times will depend on your location. Once payment is confirmed your order will be packaged. Delivery can be expected within 10 business days.

  • Do I need an account and what are the benefits?

    It's not required to create an account. But, having an account provides easier checkout, the ability to create and send a wishlist, and a customized shopping experience.